- What is a Prepayment/Pay As You Go Meter?
- What's a PAN ID and how do I find it?
- How do I top up my smart PAYG meter?
- My top-up isn't showing on my meter
- How do I contact Outfox about my pay-as-you-go account?
- What happens when my balance gets low?
- What is Emergency Credit?
- How do I activate Emergency Credit?
- Friendly Hours: Will my supply cut off overnight or at weekends?
- I’ve run out of credit and my supply has disconnected. What do I do?
- I'm struggling to afford a top-up. What can I do?
- Guides for your smart electricity prepayment meter
- Guides for your smart gas prepayment meter
- Why does my balance change when I’m not using energy?
- Where can I see my energy usage and statements for my prepayment meter?
- I owe money to my old energy supplier. What happens to that debt when I switch to Outfox?
- What additional support is available for my prepayment account?
- What happens if I move home?
- I just moved into a property that has a prepayment meter. What should I do?
- Can I arrange for moving a prepayment meter?
- What happens if we change our prices?
- Am I paying debt on my meter?
- How is my debt repayment rate determined?
- Can I change how much I repay toward my debt each day?
- What happens when the debt has been paid off?
- What should I do if I think my prepayment meter is faulty? Emergency - Off-supply
- What happens if my smart PAYG meter loses connection?
- Can I request a prepayment meter to better manage my energy payments as a pay-as-you-go (PAYG) service?
- I've been contacted about a prepayment meter being installed due to debt. Can I stop it?
- Can I switch to a regular monthly bill instead?
Prepayment - Pay As You Go (PAYG)
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