If you're moving home, call our specialist prepayment team free of charge on 0800 092 7454 before you go. We'll take a final meter reading remotely, close your account, and either refund any credit or arrange repayment of any balance within 10 working days.
It’s best to let the new occupier, landlord or letting/estate agent know about us too. This will help us get them set up with their own card and app login