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RTS Phased Signal Shut Off
The Radio Teleswitch Service will be closing down which means your meter will lose functionality. This means we need to get you switched over to a new meter ...
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What support is available if you are struggling to pay your bills
During a Cost-of-Living Crisis, managing your bills can be hard, but we want to reassure you that we are here to help you in any way that we can. These dif...
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How to save money on your monthly energy bill
Your energy bill could be high for a number of reasons such as using energy inefficient appliances, using your heating and cooling systems excessively, and ...
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Understanding your SMART meter
What is a SMART meter? A SMART meter is a device that measures and records how much electricity and gas you use in real-time. It sends this data to your ene...
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What should I do if my In-Home Display is not working?
In-Home Display devices, also known as IHDs, are a great tool for measuring your usage and seeing real-time information on how much you are spending in your...
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Smart Tariffs
What is a smart tariff? A smart tariff is an energy plan that works with a smart meter to track your electricity usage in real-time. It offers different rate...
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How do you work out my Direct Debit payments?
How do you calculate my monthly direct debit? Every gas or electricity meter has an estimated annual consumption (EAC) figure associated with it. This is gi...
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How To Read Your Meter
Traditional MetersSmart Electricity MetersSmart Gas Meters
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Metering Emergency Guide
ElectricityIf you are experiencing a power-cut and have no electricity to your home, you should dial your local electricity Distribution Network Company on 1...
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Gas Emergencies
As the winter months are now here, the likelihood of us using more gas to heat our homes is much higher. This can subsequently bring more chance of developin...
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Electricity Emergencies
We all use more energy during the winter months. However, there can be times when things do not go to plan. Whilst most issues can be resolved by speaking t...