Outfox Energy

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• How can I contact Outfox Energy about my Direct Debit or Payment on Bill account?

  In an ideal world, you would never have to get in touch with your supplier about an issue or problem, however, in reality, things do go wrong. If this is the...

• Smart Tariffs

  What is a smart tariff? A smart tariff is an energy plan that works with a smart meter to track your electricity usage in real-time. It offers different rate...

• How do you work out my Direct Debit payments?

  How do you calculate my monthly direct debit? Every gas or electricity meter has an estimated annual consumption (EAC) figure associated with it. This is gi...

• What support is available if you are struggling to pay your bills

  During a Cost-of-Living Crisis, managing your bills can be hard, but we want to reassure you that we are here to help you in any way that we can.  These dif...

• How to save money on your monthly energy bill

  Your energy bill could be high for a number of reasons such as using energy inefficient appliances, using your heating and cooling systems excessively, and ...

• Smart Meter In-Home Displays (IHDs)

  Outfox Energy supports the Government's Smart Meter In-Home Display (IHD) Voluntary Replacement Principles. If your IHD is faulty, damaged, lost or no longer...

• RTS Phased Signal Shut Off

  The RTS signal has now been switched off as of 30 June 2026.If you have not yet booked your appointment for a replacement meter, please book now.The Radio Te...

• How To Read Your Meter

  Traditional MetersSmart Electricity MetersSmart Gas Meters 

• Metering Emergency Guide

  ElectricityIf you are experiencing a power-cut and have no electricity to your home, you should dial your local electricity Distribution Network Company on 1...

• Gas Emergencies

  What should I do if I smell gas?If you suspect a gas leak and/or can smell gas, it is of paramount importance to contact the National Gas Emergency Service h...

• Electricity Emergencies

  What to do if there is a power cut?If you are experiencing a power-cut and have no electricity to your home, you should dial your local electricity Distribut...

• I’m moving into a new home, what do I do?

  I'm moving to a new home, what do I need to do? If you’re an Outfox Energy customer, let us know you're moving by clicking the ‘I’m moving out’ tab in your ...