Type your question below to search all categories
Browse by category
Promoted articles
-
Frequently Asked Questions - April 2026 Price Change
What is the energy price cap?The energy price cap is a limit set by Ofgem on the unit rates and standing charges that suppliers can charge customers on a sta...
-
RTS Phased Signal Shut Off
The Radio Teleswitch Service will be closing down which means your meter will lose functionality. This means we need to get you switched over to a new meter ...
-
What support is available if you are struggling to pay your bills
During a Cost-of-Living Crisis, managing your bills can be hard, but we want to reassure you that we are here to help you in any way that we can. These dif...
-
How to save money on your monthly energy bill
Your energy bill could be high for a number of reasons such as using energy inefficient appliances, using your heating and cooling systems excessively, and ...
-
Understanding your SMART meter
What is a SMART meter? A SMART meter is a device that measures and records how much electricity and gas you use in real-time. It sends this data to your ene...
-
Smart Tariffs
What is a smart tariff? A smart tariff is an energy plan that works with a smart meter to track your electricity usage in real-time. It offers different rate...
-
How do you work out my Direct Debit payments?
How do you calculate my monthly direct debit? Every gas or electricity meter has an estimated annual consumption (EAC) figure associated with it. This is gi...
-
How To Read Your Meter
Traditional MetersSmart Electricity MetersSmart Gas Meters
-
Metering Emergency Guide
ElectricityIf you are experiencing a power-cut and have no electricity to your home, you should dial your local electricity Distribution Network Company on 1...
-
Gas Emergencies
What should I do if I smell gas?If you suspect a gas leak and/or can smell gas, it is of paramount importance to contact the National Gas Emergency Service h...
-
Electricity Emergencies
What to do if there is a power cut?If you are experiencing a power-cut and have no electricity to your home, you should dial your local electricity Distribut...