Electricity
If you are experiencing a power-cut and have no electricity to your home, you should dial your local electricity Distribution Network Company on 105. This is a 24-hour, free of charge hotline that redirects you to the electricity Distribution Company supplying your area.
Alternatively, you can use this website to find your local Distribution Company so you can contact them directly.
More information on getting your electricity supply restored can be located here.
If the issue is related to your meter, contact us on the below details.
Gas
If you suspect a gas leak and/or can smell gas, it is of paramount importance to contact the National Gas Emergency Service hotline on 0800 111 999. This number is monitored 24/7, 7 days a week.
More information on getting your gas supply restored can be located here.
If the issue is related to your meter, contact us on the below details.
Who do I contact to get reconnected?
If you've followed the above steps and have been advised to get in touch with your supplier, please follow the guidance below:
🕒 During Opening Hours
You can reach us by calling 0800 103 2702 during our opening hours:
- Monday to Friday: 08:30 – 17:00
- Saturday: 09:00 – 14:00
A member of our team will be happy to assist you in restoring your supply.
🌙 Outside Opening Hours
If you're experiencing a supply issue outside of our regular hours:
- Call 0800 103 2702
- Select Option 6
Your call will be redirected to our metering partner, SMS, who will guide you through the next steps for reconnection.
Important: SMS can only assist to restore your supply. For billing or account related queries, please contact us directly.
⏰ After-Hours
If you call between 8PM to 8AM (Monday–Friday) or between 5PM-8AM (Saturday–Sunday):
- Your details and supply issue will be recorded
- An SMS team member will contact you from 8AM the following day to arrange a visit