Once the debt on your prepayment meter is fully paid off, your meter will continue to function as a pay-as-you-go service. This means you’ll only pay for the energy you use, along with any applicable standing charges. You will no longer need to repay any previous balance, and your account will be up to date.
If you'd like to make sure a prepayment meter is still the best option for you, or if you'd like us to carry out a suitability assessment to confirm that it’s safe and practical for you to continue using, please contact us. We’ll be happy to assist and ensure that your meter setup remains appropriate for your needs.
If for any reason the debt on your meter doesn’t automatically reset after repayment, please don’t hesitate to get in touch with us. Simply call 0800 092 7454, and our team will investigate the issue and help you resolve it as quickly as possible.