If your smart prepayment meter loses its connection, it may not be able to receive top-ups as it usually does.
Our Smart Meter Health Team monitors smart meter connections and will attempt to restore the connection remotely wherever possible.
If we're unable to resolve the issue remotely, we may need to arrange an engineer visit.
If you believe your smart meter has lost connection, call our specialist prepayment team free of charge on 0800 092 7454 as soon as possible so we can assess the issue and discuss the support available to you whilst we work to restore service.