We send you automatic email alerts as your balance drops:
- Below £5 — you'll get a low credit alert as a heads-up to top up soon
- At £2 — Emergency Credit becomes available on your meter
If you see either of these alerts, top up as soon as you can.
Have a question we've not answered?
Let us know and we'll do our best to help. Furthermore, if it's a question that comes up again we'll add it as an FAQ to help others.