If you notice an amount showing on the second register of your meter, it’s possible that you are paying back an outstanding balance from a previous account. This can sometimes happen if there is an existing debt linked to the property.
If this amount is incorrect, or if you’ve recently moved into the property and haven’t informed us yet, it may be that you’re unknowingly covering the debt of previous tenants. Don’t worry – we can help!
Simply give us a call on 0800 092 7454, and we’ll investigate the situation. We can establish whether the debt is linked to your account or the previous tenants, and if necessary, we will open a new account for you. If you have been charged for the previous tenant’s debt, we will ensure that any incorrect amounts are credited back to your account.
We’re here to make sure everything is sorted for you, so don’t hesitate to get in touch.