If you are struggling to afford your energy, have a disability or long-term health condition, or there are other circumstances that make managing your account difficult, please call us free of charge on 0800 092 7454.
We can review your account and, where appropriate, discuss adjustments to help you manage your energy charges.
Depending on your circumstances, you may also be able to join our Priority Services Register (PSR), which provides additional support for customers who may need extra help managing their energy supply. Find out more here.
Independent advice and support is also available if you’re struggling to top up or with your household bills. You can find out more here.
In some cases, where there is a known vulnerability or additional support need at the property, a prepayment meter may not be the most suitable option. If this applies, please contact us so we can review your situation.