Yes. If your current daily repayment amount is too much, call us free of charge 0800 092 7454. We'll look at what you can realistically afford, including whether you receive any benefits, and we can look at reducing it.
If you're struggling with repayments and need further support, there are several free, impartial services available to assist you. You can reach out to National Debtline, StepChange Debt Charity, or PayPlan, who can help you assess your financial situation and work out an affordable payment plan based on your circumstances.
Equally, if you’d like to pay more towards your debt and can comfortably afford it, we can set the daily repayment amount to a higher level until the balance is cleared.
For information about your rights and up-to-date guidance on energy debt, visit citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0345 404 0506.