Switching to Outfox Energy
- How can I contact Outfox Energy about my Direct Debit or Payment on Bill account?
- Smart Tariffs
- How do you work out my Direct Debit payments?
- Tariff Information Label
- How Outfox Energy uses the National Gas Database for your switch
- How Outfox Energy uses the National Electricity Database for your switch
Prepayment - Pay As You Go (PAYG)
- What is a Prepayment/Pay As You Go Meter?
- What's a PAN ID and how do I find it?
- How do I top up my smart PAYG meter?
- My top-up isn't showing on my meter
- How do I contact Outfox about my pay-as-you-go account?
- What happens when my balance gets low?
Pocket Power Savings
Smart Meter Installations
Price Change Information
- Important information about the July 2026 Price Change
- What is the price cap, and how is it set? - July 2026 Price Change
- How am I affected by the July 2026 price cap?
- My bills, prices and payments - July 2026 Price Change
- What are TDCVs and why have they changed? July 2026 Price Change
- Price cap predictions
Support and Schemes
- What support is available if you are struggling to pay your bills
- Great British Insulation Scheme 2023
- Warm Home Discount 2026/27 – All you need to know
- What is the Priority Services Register?
- Citizens Advice Consumer Guidance leaflets and support
- Alternative Fuel Payment
Energy Bills
- How to save money on your monthly energy bill
- When should you request a refund?
- How do you calculate the monetary cost of my estimated annual consumption (EAC)?
- Understanding your monthly bill
- What is a Rota Block?
- How do I make a payment?
Smart Meters & IHDs
- RTS Phased Signal Shut Off
- Understanding your SMART meter
- Guaranteed Standards of Performance - Smart Meters
- How to read your Gas Smart Meter
- What do M Group do?
- How to read your Electricity Smart meter
Energy Saving Tips
Your Account
- Companies we work with for debt collection
- What is a cooling-off period?
- Submitting a Subject Access Request
- How can I find my account number?
- How do you manage my personal details?
- Can you offer a cheaper tariff?