If you pay for your energy via Direct Debit or upon receipt of your bill, please see our dedicated article here.
We have a dedicated prepayment team available to support you with your account.
Please find their contact details below:
Freephone: 0800 092 7454
Available Monday to Friday 08:30-17:00, Saturdays 09:00-14:00. Closed on Sundays and bank holidays.
Email: PAYG@outfox.energy
We aim to respond to all emails as quickly as possible, within 1-2 working days. Please note, during times of peak demand, it may take up to 10 working days for a response.
Free debt and energy advice is also available from Citizens Advice on 0800 144 8848 (England) or 0800 702 2020 (Wales).
https://www.citizensadvice.org.uk/energy