Knowing what support is available to you in the colder months of the year is incredibly important. That’s why we are continuing to take part in the Warm Home Discount for our customers in the UK.
Give our Warm Home Discount FAQs a read to see what the scheme offers and whether you are eligible.
What is the Warm Home Discount?
The Warm Home Discount is a scheme that requires energy suppliers to deliver support to customers who are on a low income and are vulnerable to cold-related illness. It also supports those who are living in fuel poverty.
Is there any guidance for the Warm Home Discount?
Yes, there is! For customers in England, Scotland and Wales, you can find all guidance from the energy regulator Ofgem on the Ofgem website.
How long will the scheme run for?
The Warm Home Discount is now in its 16th year! This time round, the scheme runs for a 12-month period from 1 April 2026 to 31 March 2027, with rebates paid to eligible customers by 31 March 2027.
How is the scheme rolled out?
The Warm Home Discount (WHD for short) is made up of three key elements:
- Core Group – customers who get the discount automatically. This covers all eligible customers in England & Wales, and some in Scotland.
- Broader Group – eligible customers in Scotland who need to apply for the discount.
- Industry Initiatives
This year there is a single Core Group in England & Wales. In previous years it was split into Core Group 1 and Core Group 2 — these have now been combined into one Core Group.
Are gas-only customers eligible for the Warm Home Discount?
Unfortunately, this scheme is only for customers who have either their electricity, or both electricity and gas, supplied by us.
This means that if you are on our Fox Standard Gas or Fox Paper Standard Gas tariffs, you will not qualify for the support.
Who identifies eligible customers?
The Department for Work and Pensions (DWP) identifies eligible customers and provides us with the relevant data.
Whilst we are responsible for applying the Warm Home Discount to eligible customers’ energy accounts, we do not determine eligibility ourselves.
If I am eligible, how will I know a payment has been made?
A payment of £150 will appear on your energy bill. This will also be available to view in our customer portal via the Outfox Energy app or website.
Is there anyone I can contact regarding the Warm Home Discount?
The Warm Home Discount helpline will be opening from October 2026. We will update further information to this page once we have the details.
Do I need to apply for the Warm Home Discount?
If you are in England & Wales: No. If you are eligible, you will receive a letter from the Department for Work and Pensions and the £150 will be applied automatically — you do not need to do anything.
If you are in Scotland: It depends. Some customers receive the discount automatically (Core Group) and do not need to apply. Others need to apply directly to us (Broader Group). See the Scotland section below to check which applies to you.
Please be careful of scams that ask you for personal information or bank details. We will NEVER ask for this information.
What is the rebate amount?
The rebate amount is £150.
How do I know if I am eligible? (England & Wales – Core Group)
To qualify, you must have met all of the following on 23 August 2026 (the scheme’s qualifying date):
- You are supplied by Outfox Energy on a dual fuel or electricity-only tariff.
- The account holder’s name (or their partner’s) appears on the electricity bill.
- You live in a domestic property for all or most of the year.
- You, or your partner, receive one of the following qualifying benefits:
- Income related Employment and Support Allowance (ESA)
- Universal Credit
- Housing Benefit
- Pension Credit
This year the previous “high cost to heat” property assessment has been removed, so more households on these benefits now qualify automatically.
What are Industry Initiatives?
Industry Initiatives are supplier-funded programmes and partnerships which help those in, or at risk of, fuel poverty.
What is included under Industry Initiatives?
The following activities are permitted under this part of the scheme:
- Providing energy advice and smart meter advice
- Paying organisations to refer customers who are in, or at risk of, fuel poverty to relevant assistance through the WHD
- Providing benefit entitlement checks and/or assistance in claiming benefits
- Providing or funding provisions such as energy efficiency measures, energy-efficient appliances, and the installation of a boiler or central heating system
Do Outfox Energy offer Industry Initiatives?
As we are a smaller energy supplier, we do not offer Industry Initiatives ourselves. We instead pass this on to one of our partners, Agility ECO.
What happens in Scotland?
In Scotland, there are two ways to receive the Warm Home Discount:
- Core Group – you get the £150 automatically and do not need to apply
- Broader Group – you need to apply directly to us.
Which one applies to you depends on the benefits you (or your partner) receive.
Who gets the discount automatically in Scotland? (Core Group)
You will get the £150 automatically if, on 23 August 2026, you or your partner received any of the following.
Pension Credit
- You get Pension Credit (either the Guarantee or Savings Credit element).
Universal Credit, and either:
- your award includes an extra amount for a child who has a disability or health condition; or
- you are not working (employed or self-employed) and you either have a child under 5 who normally lives with you, or you have been assessed as having limited capability for work.
Income Support, and either:
- you have a child under 5 who normally lives with you; or
- your award includes a pensioner, higher pensioner, disability, severe disability, enhanced disability or disabled child premium.
Income-based Jobseeker's Allowance (JSA), and either:
- you have a child under 5 who normally lives with you; or
- your award includes a pensioner, higher pensioner, disability, severe disability, enhanced disability or disabled child premium.
Income-related Employment and Support Allowance (ESA), and any of the following:
- you have a child under 5 who normally lives with you;
- your award includes a pensioner, severe disability or enhanced disability premium; or
- you have been assessed as having limited capability for work, or limited capability for work and work-related activity.
A Support for Mortgage Interest (SMI) loan, and either:
- you are treated as entitled to Pension Credit; or
- you are treated as entitled to Income Support, income-based JSA or income-related ESA, and you either have a child under 5 who normally lives with you or would qualify for one of the premiums listed above.
If any of these applied to you on 23 August 2026, you do not need to do anything — the £150 will be applied to your account automatically.
Who needs to apply in Scotland? (Broader Group)
If you do not get the discount automatically, you may still qualify through the Broader Group. You will need to apply directly to us.
You will provide a link to the Broader Group Scotland Application form here, once applications are open.
What are the Broader Group eligibility criteria?
To qualify through the Broader Group, you must have met all of the following on 23 August 2026:
- You are supplied by Outfox Energy on a dual fuel or electricity-only tariff.
- The account holder’s name (or their partner’s) appears on the electricity bill.
- You live in a domestic property in Scotland for all or most of the year.
You (or your partner living at the same address) will also need to receive at least one of the following benefits:
- Pension Age Disability Payment
- Adult Disability Payment
- Universal Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Housing Benefit
- Carer’s Allowance or Carer Support Payment
- War Disablement Pension
Please note, you may be required to provide proof to ensure you are eligible. If this is the case, you will be informed.